Thank you for being part of our family’s final jewelry collection. Because our remaining inventory is limited and each piece is offered as part of our closing collection, we have a specific refund policy in place.
Final Sale Items
All jewelry pieces are considered final sale. Due to the limited availability of our remaining collection, we do not accept returns or exchanges unless the item arrives damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact our support team within 7 days of delivery. Include your order details and photos of the issue so we can review and assist you.
Approved Refunds
If your refund request is approved, the eligible refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Shipping Fees
Shipping and handling fees are non-refundable, as these costs are paid directly for order preparation and delivery services.
Order Cancellations
Orders are processed quickly. If you need to cancel your order, please contact us immediately. We cannot guarantee cancellations once an order has been processed or shipped.
Contact Us
If you have any questions about our Refund Policy, please contact our support team. We are grateful for your support and for allowing us to share this final chapter of our family’s jewelry story with you.